Effective Date: 28.09.2026

At Infinita.London, we aim to deliver your flooring products safely, promptly, and with minimal hassle. Please read the following carefully before placing your order.

1. Delivery Areas

We currently deliver to addresses within mainland UK. If you're located in Northern Ireland, the Scottish Highlands, an island, or outside the UK, please contact us before ordering for a delivery quote.

2. Free Shipping

We offer free standard shipping on all orders delivered to eligible mainland UK addresses. There is no minimum spend, and no shipping charge based on order size or weight.

For addresses outside our mainland UK delivery area, please contact us for a custom quote before ordering. Any delivery charges will be confirmed with you before your order is placed.

3. Delivery Timeframes

• Next-day delivery is available for orders placed by 12pm.
• 2–5 working days for stocked items.
• 7–10 working days for custom, made-to-order, or special-delivery items.

Once dispatched, you will receive tracking details via email or SMS.

Please note:

• Deliveries take place Monday to Friday, 8am–6pm.
• We cannot guarantee specific delivery times unless agreed in writing beforehand.
• Weather, transport issues, and third-party courier delays may affect delivery times.

4. Delivery Access

Please ensure the delivery location is accessible for large vehicles or pallets.

• Delivery is to the ground floor, kerbside, or driveway only.
• Drivers are not permitted to carry goods inside your property.
• Please notify us before dispatch if access is restricted, for example by narrow lanes or low bridges.

Missed or failed deliveries caused by access issues may incur re-delivery charges.

5. Accepting Delivery

When your order arrives:

• Please inspect all items before signing.
• Report any visible damage, shortages, or incorrect items within 24 hours.
• If possible, take photos of the delivery on arrival.

Once goods are signed for in good condition, responsibility passes to you. We cannot accept claims for damage made after this point.

6. Click & Collect

If collection from our warehouse or a trade partner is available, instructions will be sent after checkout. Collection is by appointment only and may require ID or order confirmation.

7. Delays or Issues

While we aim to meet estimated delivery times, we are not liable for delays caused by:

• Courier or haulier backlogs.
• Adverse weather or traffic.
• Incomplete or incorrect shipping details provided by you.

We will keep you informed and assist in rebooking delivery where possible.

8. Contact Us

Need to update your delivery address or have questions about your order? Contact us before dispatch:

Infinita Flooring Ltd
Email: support@infinita.london
Website: www.infinita.london