Terms of service

Effective Date: 03.07.2025

Welcome to Infinita.London. By accessing or using our website or purchasing from us, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order or using this site.

1. General

This website is operated by Infinita Flooring Ltd ("we", "us", "our"). Throughout the site, the terms “you” and “your” refer to the user, customer, or purchaser.

By accessing our site or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms, including our Privacy Policy, Returns & Refund Policy, and Warranty Terms.

2. Eligibility

You must be at least 18 years old or the legal age of majority in your region to purchase from our store. By using this site, you confirm that you meet this requirement.

3. Product Information

We make every effort to ensure product descriptions, images, and pricing are accurate. However:

  • Batch variation: Colours and shades may differ between samples and final orders.

  • Measurements: All dimensions are approximate.

  • Suitability: It is your responsibility to confirm the product is suitable for your specific environment or intended use.

We reserve the right to modify or discontinue products at any time without notice.

4. Pricing & Payment

  • All prices shown include VAT unless otherwise stated.

  • We reserve the right to update pricing at any time.

  • Orders are only confirmed once full payment has been received.

  • We accept payments through secure Shopify payment gateways.

5. Orders & Availability

All orders are subject to stock availability. In the event a product is unavailable after ordering, we will contact you with options to delay, modify, or cancel your order with a full refund.

We reserve the right to refuse or cancel any order at our discretion, including suspected fraud or resale without permission.

6. Shipping & Delivery

  • Delivery times are estimates only and not guaranteed.

  • We are not liable for delays caused by couriers, customs, or force majeure events.

  • Delivery becomes your responsibility once goods are signed for.

Full delivery terms are detailed during checkout and in our Shipping Policy.

7. Returns & Refunds

Please refer to our full Returns & Refund Policy for information on eligibility, restocking fees, return shipping responsibilities, and refund processing times.

8. Warranty

All flooring sold by Infinita.London is covered by our 15-Year Limited Warranty, subject to terms, exclusions, and conditions.

To activate the warranty, the product must be registered within 7 days of installation. Full details can be found in our Warranty Terms.

9. Use of Website

You may not use this website for any illegal or unauthorised purpose. You agree not to:

  • Interfere with site functionality or security

  • Attempt to access data or systems not intended for you

  • Transmit any viruses, worms, or harmful code

We may suspend or ban access at our sole discretion for any violation.

10. Intellectual Property

All content on this site — including text, graphics, images, logos, and product names — is the property of Infinita Flooring Ltd or its licensors. You may not copy, reproduce, or distribute any content without written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Infinita Flooring Ltd shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of profits, business, data, or goodwill

  • Any damages arising from the use or inability to use this website or products sold

Our total liability in respect of any claim is limited to the purchase price of the product in question.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page and will take effect immediately. Continued use of the website after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be resolved exclusively in the UK courts.

14. Contact Us

For any questions or concerns about these Terms, please contact us at:

Infinita Flooring Ltd
📧 support@infinita.london
🌐 www.infinita.london